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Service & Support

Our Services Suite

We meet your demands across clinical operations, clinical data management and patient centricity with a suite of applications within a single integrated cloud platform.

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Customer Success

Enabling you to be successful

Support & Service

EvidentIQ offers fast, flexible and focused services ranging from ‘full service’ to ‘do-it-yourself’. Select the services you require and create the ideal mix of professional study setup, consulting and training services to meet your specific needs.

Partner

We are a partner for your success. Our dedicated teams are located in Germany, USA, and Canada to ensure that we support you when you need our support

Personalized Implementation Plan

Implementation of our solutions is key. Together with your team we develop an onboarding and implementation plan that suites your needs. A perfect set-up of our solutions is key for your daily operations.

Knowledge Base and e-Learning

After go-live, our team continues to support you. You can also use our extensive Knowledge Base and e-Learning modules to train or refresh your knowledge of our solutions.

Key Services

From full-service to do-it-yourself

EvidentIQ offers fast, flexible and focused services ranging from ‘full service’ to ‘do-it-yourself’. Select the services you require and create the ideal mix of professional study setup, consulting and training services to meet your specific needs. Our Customer Success team can be responsible for all or just a subset of the points listed below, as required.
 
  • eCRF build
  • Configuration of Edit Checks/Queries
  • Creation of user roles and access rights
  • Creation of (customized) online reports and data exports
  • Configuration of specific modules such as Randomization, Drug Management and Logistics
  • Configuration of laboratory data import
Academic research

Study related services

Study Setup

Our experts will take care of your complicated electronic data collection forms, design branching questions, and develop in-form and cross-form validations and edit checks to maximize data cleaning at the field level. Our product also offers a library of forms in various therapeutic areas which are CDASH and CDISC compliant as per industry standards. We also provide configuration support for multi-lingual eCRF forms, and any localization support needed to configure the application workflow to align with the site’s local processes.

eTMF Setup

We help with establishing best practices and SOPs, governance, gap analysis, audit and inspection preparation, and much more. Supplement your internal expertise with additional consulting and/or stewardship

CTMS Setup

We provide full CTMS setup and configuration, including workflow design, user role definition, system parameterization, and integration with existing EDC or financial systems. Our team ensures proper validation, documentation, and compliance with 21 CFR Part 11, GCP, and GDPR requirements before go-live.

Empower Teams . Eliminate Complexity

Everything you need to help your team be agile and make your clinical trial seamless

Get a custom demo

Empower Teams
Eliminate Complexity

Everything you need to help your team be agile and make your clinical trial seamless

Get a custom demo

Data Services

Our seamless integration capabilities and scalable architecture ensure that your EDC system grows with your organization, supporting both current and future clinical trial management needs. Flexible deployment options provide the adaptability required to meet diverse operational and regulatory requirements efficiently.

Data Management

EvidentIQ offers Clinical Data Management services. We can support your study with full Data Management, from writing Data Management sections of your Clinical Study Protocol to clean file and database lock. Through established collaboration with partners, we can also tailor solutions with yet additional services for your study, up to a full service CRO solution.

Submission and Data Mapping

EvidentIQ supports both ongoing and legacy data to sponsor-specific standards in compliance with CDISC standards for clinical trials. Starting with data collection using CDASH to submission using SDTM and analysis using ADaM, access any level of assistance for your clinical data conversion and standardization needs

Managed Service Model

EvidentIQ provides a range of Managed Services for the OpenStudyBuilder that can help pharmaceutical companies streamline their metadata management process. The OpenStudyBuilder is an open-source project for clinical study specifications from Novo Nordisk. As specialists in CDISC standards since 2003, we offer comprehensive consulting services for all issues related to the OpenStudyBuilder. These services include Migration, Consulting, and Customization.

24/7 Support Support

The products in our portfolio are web-based and are provided using a Customer Subscription Service model.

We offer solutions both in the private and public cloud. Depending on your requirements, hosting of our cloud services can take place on the respective continent (Europe or US).

We have extensive automated monitoring procedures in place. This in combination with the 24/7 availability of our technicians and the regularly tested Business Continuity procedures, guarantees maximum availability of our solutions.

For all our products, you can reach us for service requests or professional support (24/7) via our Hotline, via e-mail or via our Support Portal.

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